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20/20 Delivery® is the best proof-of-service and workflow management solution for transportation fleets in the industry. 20/20 Delivery reliably connects drivers in the field to computer-based order entry, warehouse management, route optimization, accounting, and customer service systems in the back office. Drivers are dispatched with electronic manifests on rugged, handheld computers. Complete proof-of-service information, including quantity and scan codes of goods and services delivered/picked-up, exceptions (returns/shorts/overages), customer names and signature, stops, breaks, and drive times, fuel usage, and more is captured at the time of service. Custom forms can be created easily to automate existing paper-based processes. Time-sensitive billing and service data may be returned to back office systems in real-time over wide-area wireless networks and new stops may be dispatched wirelessly to drivers at any time. GPS-based vehicle tracking, in-cab driving directions, maps, and traffic alerts reduce out-of-route transportation costs and help identify problems in the fleet.Benefits
20/20 Delivery® significantly increases management's visibility into all aspects of delivery, pickup, cross-dock and backhaul operations. Our customers report significant, and sometimes dramatic, improvements in billing cycles, fleet efficiency, worker productivity and customer satisfaction. Return on Investment (ROI) is rapid because costs savings occur in many areas. 20/20 Delivery®:
- Reduces billing cycles significantly.
- Reduces inventory shrinkage, errors, and rework.
- Reduces disputes/write-offs and speeds dispute resolution.
- Decreases customer service call volume and response time.
- Eliminates paperwork and archival document storage.
- Improves data integrity, reducing data entry and associated errors.
- Identifies fleet inefficiencies and non-compliance.
- Guides workers through approved company procedures and workflows.
- Improves communication with field force.
- Improves asset security and driver safety.
- Documents compliance for Sarbanes-Oxley and others.
Mobile Computer Features
- Tracks products, services, and assets with integrated barcode scanning.
- Records all service exceptions and unscheduled activities.
- Captures both driver and customer signatures.
- Tracks payments, credits and re-bills, and prints custom receipts in the field.
- Provides pre-trip and post-trip cargo reconciliation.
- Provides rapid automation of data collection tasks with an easy-to-use forms builder. Administrators can customize workflow and data collection whenever business needs or government regulations change.
- Automatically timestamps all driver activities for billing and payroll, from logon through logout, including non-service activities, such as breaks, meals, and fueling.
- Provides real-time communication over modern terrestrial wireless data networks.
- Provides turn-by-turn driving directions, maps and traffic alerts to drivers on their mobile computers. Routing is based on vehicle height, width, length, and weight.
- Promotes flexibility:
- Deliveries may be made in any sequence.
- Drivers may group/ungroup orders and open/close stops as needed.
- Orders can easily be transferred between drivers.
- Charts key driver performance metrics: productivity, time management, mileage, operational compliance, and planned vs. actual performance.
- Dispatches new work orders to drivers wirelessly.
- Provides text messaging with drivers wirelessly.
- Provides up-to-the-minute work order status (proof of service) via integrated Web site.
- Provides Web services interface to support direct, self-service customer access to work order status via a Web site; this reduces dependency on customer service staff and increases customer satisfaction.
- Generates automatic customer e-mail updates at the time each stop is completed.
- Provides dispatchers with driving directions, current vehicle locations, and maps of routes traveled based on Global Positioning System (GPS) heartbeat in vehicles. Server can alert managers when drivers arrive and/or depart stops, deviate from expected routes, or exceed speed thresholds.
- Supports ad-hoc queries, report generation, and data mining using Database Views.
- Supports direct data entry with optional turn-key order entry system.
- Imports and exports item activity events to and from other systems. This feature allows 20/20 Delivery to serve as a central repository and reporting portal for the full lifecycle of goods moving through the Enterprise, not just their history beyond the loading dock.
- Portable J2EE technology runs on either Windows or UNIX servers.
- Scalable. Supports High Availability and database replication.
- Integrates tightly to back office systems using XML, Java API, or flat file interfaces.
- Supports mobile computers from Motorola, Intermec, Psion, and others.
- Provides multiple communication options with mobile computers including Ethernet, local area wireless (802.11 WLAN), wide-area packet data wireless (WWAN), or dialup.
- Automatically updates delivery service software on remote mobile computers.
- Fully internationalized.
- Compatible with onboard vehicle-monitoring systems.