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The majority of organizations operating break/fix field operations have very similar requirements. They need to:
On top of these basic job dispatch/completion functions, most customers have individual requirements, including adherence to contracted SLAs, integration with existing customer care systems, compliance with statutory requirements, monitoring worker safety, keeping customers informed, and measuring staff performance in the field.
The management part of the exercise is knowing that the right person has got the job; that he/she is responding; that a job is complete; and that the engineer is enroute to the next job. Getting the job on the handheld computer is only part of that process. Without on-going feedback and up-to-date reporting of all field activity, you, and your dispatch staff, are working in the dark.
Given accurate feedback and reliable communications with the field, then dispatch staff can spot problem situations and make the right decisions. "Do I divert another engineer from outside the territory or let the SLA go?" With the right information your staff can compare the costs and make the decision.
All of which is why everyone at AirVersent talks about "field force management" and not merely forms applications, or getting the jobs out to the field, or giving the field technician a handheld computer. That is why AirVersent wireless field services software runs many of the largest, most comprehensive, most productive mobile applications deployed today.
Don't just take our word for it – look at our customers' stories and experience.
- Get a job out to an engineer, accurately, quickly, and have proof of receipt
- Monitor the progress of the job through closure
- Collect service-related information, including tasks performed, time worked, and parts used
- Repeat the first three steps job after job throughout the working day
On top of these basic job dispatch/completion functions, most customers have individual requirements, including adherence to contracted SLAs, integration with existing customer care systems, compliance with statutory requirements, monitoring worker safety, keeping customers informed, and measuring staff performance in the field.The management part of the exercise is knowing that the right person has got the job; that he/she is responding; that a job is complete; and that the engineer is enroute to the next job. Getting the job on the handheld computer is only part of that process. Without on-going feedback and up-to-date reporting of all field activity, you, and your dispatch staff, are working in the dark.
Given accurate feedback and reliable communications with the field, then dispatch staff can spot problem situations and make the right decisions. "Do I divert another engineer from outside the territory or let the SLA go?" With the right information your staff can compare the costs and make the decision.
All of which is why everyone at AirVersent talks about "field force management" and not merely forms applications, or getting the jobs out to the field, or giving the field technician a handheld computer. That is why AirVersent wireless field services software runs many of the largest, most comprehensive, most productive mobile applications deployed today.
Don't just take our word for it – look at our customers' stories and experience.