ServiceNet

Why ServiceNet?

ServiceNet is the world's leading field force automation system and is ideally suited for use by large enterprises and mid-market companies. It has been field-proven with a whole range of service-centric mobile workforces, both large and small, including some of the world's largest utilities, logistics operators and enterprises.

ServiceNet offers easy-to-deploy, easy-to-use mobile solutions for many industries including Facilities Management, Buildings, Maintenance and Property Services, Construction, Utilities, Vending and many, many more.

ServiceNet's comprehensive field service offering includes:

• Powerful electronic PDA forms generation via award-winning Click&Go functionality
• Up-to-the-minute management and control of field operations with ServiceNet real time Workflow Manager featuring:
  • Full status, dispatch and exceptions management
  • Escalation and alerting
  • Full field visualization using easy-to-use GoogleMaps technology
• Efficient proof-of-service, compliance reporting and service invoice generation including:
  • Electronic Signature capture and display
• Automatic in-line proof-of-service report (PDF) generation, with automatic email forwarding
• Time recording, parts usage, schedule-of-rates
• Optimised, dynamic work assignment and routing with Scheduling
• Ongoing performance reporting, wireless data collection, and analysis of your service operation with Field Operations Reporter
• Field device management is included, to provide enhanced security, application updates plus backup and restore

  Click here to download the ServiceNet datasheet.

Full Integration

ServiceNet connects easily with your existing systems to provide powerful real-time task closure right back to your Service, Asset Management or CRM system. What’s more it includes proven Connectors to a whole range of commonly deployed systems such as Sage,  Maximo, and MS-Dynamics, and to integration middleare such as IBM WebSphere, Sonic MQ, and many more.

ServiceNet Benefits

ServiceNet customers are realising a daily return on investment in the following areas:

• Reduced call costs
• Improved Call Center staff utilisation
• Improved inventory management
• Improved SLA compliance
• Increased technician productivity
• Improved visibility for dispatchers leading to more informed decision making
• Greater first-time fix rates
• Expanded control to field managers

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